Corpor@te Facilities Services is a family-run provider of integrated FM solutions delivering cleaning, security and support services to over 50 shopping destinations nationwide. With SIA Approved Contractor status, ISO 9001 certification and SafeContractor accreditation, maintaining high standards and transparency is central to their operation.
According to the Health and Safety Executive, slips, trips and falls are the single largest cause of non-fatal workplace injuries in the UK, accounting for 30% of all employer-reported accidents. For an FM contractor managing cleaning teams across multiple sites, a documented inspection record showing what was checked and when is the primary defence when a claim is made.
Operating across more than 50 sites nationwide, CFS faced three specific challenges that paper-based systems could not solve: demonstrating employee attendance and on-site presence to clients, improving internal communication and issue resolution speed, and providing documented evidence when insurance claims were raised.
They needed a system that gave management real-time visibility, reduced the administrative burden of manual reporting, and gave clients confidence in service delivery without requiring a phone call to verify it.
CFS implemented Real-Link across their sites using NFC tags at key locations to track employee presence and trigger digital checklists. Every check-in and task completion is time and location stamped automatically. When an issue is identified on site, staff log it immediately from their device, attaching a photo and description at the point of discovery.
Clients were given their own secure logins to access real-time reports for their sites directly. This single change significantly reduced the volume of reporting calls and manual updates the CFS team had to manage.
Real-Link gives you timestamped proof of every visit and gives your clients live access to their own site records.