How security companies, FM contractors, hotels and compliance teams across the UK use Real-Link to replace paper records with verified digital workflows.
If you manage a security team, the question you dread is a client calling to ask whether a patrol actually happened. If you run an FM or cleaning operation, it is a client disputing whether your team was on site. If you work in construction or manufacturing, it is an HSE inspector asking for the risk assessment records from last Tuesday. If you manage a hotel, it is a guest claiming damage to their car that you cannot disprove.
In every case the problem is the same. Paper records tell you what was written down. They cannot tell you when the check actually happened, whether the person was physically present, or what the photo evidence looked like at the time.
According to the HSE, 680,000 workers were injured at work in Great Britain in 2024/25 and 40.1 million working days were lost to workplace ill health and injury. Many of those incidents happened at sites where checks were being recorded on paper, signed off at the end of a shift or simply not recorded at all. Beyond the human cost, the estimated annual cost to the UK economy reached £22.9 billion in 2023/24.
Real-Link puts a verifiable digital record at the point where the work happens. The case studies below show how organisations across security, FM, aviation, hospitality and healthcare have used it to reduce paperwork, protect themselves when questions are asked, and give the people responsible for compliance a record they can actually rely on.
The largest airport in the North East uses Real-Link to meet Department for Transport patrol and record-keeping requirements, giving auditors access to all compliance data in one place.
A growing regional security company used Real-Link to verify patrols in real time and build client confidence, growing from 0 to 40 plus employees in 18 months with Real-Link cited as a key factor.
A family-run FM company managing over 50 shopping destinations uses Real-Link to prove service delivery, defend insurance claims and give clients live access to their site records.
A UK security company replaced paper key logs with RFID cable-tie tags on each key pouch, creating an instant audit trail for every key movement across all sites and shifts.
A security company managing vacant property patrols replaced paper logs with NFC-verified records. Clients see patrol completion in real time, resolving attendance disputes before they start.
A security company at high-value residential and commercial sites uses Real-Link to structure concierge checks and produce professional inspection records for clients on demand.
A hotel creates a timestamped photographic record of every guest vehicle at arrival and departure, resolving damage disputes quickly and without escalation.
A gated residential community logs every visitor arrival at the gate with Real-Link and sends an automatic notification to the relevant resident when their guest checks in.
A hospital security team records structured checks across multiple buildings, car parks and restricted areas, giving management complete shift visibility from a single view.
A shopping centre records both security patrols and cleaning inspections in one system, giving management a single real-time view of all operational activity and evidence for tenants on request.
Read our guides on digital safety forms, guard tour verification, lone worker regulations and more on the Real-Link resources page.
We configure Real-Link around your existing processes. Send us your current paperwork and we show you how it looks on a device before you commit to anything.