Terms and Policies | Real-Link
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Terms and Policies

Last updated: June 2026Nova Epos Ltd, trading as Real-Link

Real-Link is a software platform provided by Nova Epos Ltd (company number 14809992), operating from Suite 103, Tradewinds Business Centre, Heath Place, Ash Grove, Bognor Regis, West Sussex, PO22 9SL. This page brings together the agreements and policies that govern your use of the Real-Link platform and website, along with the internal policies we hold ourselves to as a business.

Terms governing your use of Real-Link

General Terms and Conditions
The terms that apply to anyone using the Real-Link website or platform.
Cancellation Policy
Notice periods and the process for cancelling a Real-Link licence.
Privacy Policy
How we collect, use and protect your personal data.
Cookie Policy
How cookies are used on our website and how to manage them.

How we run our business

These policies describe the standards we hold ourselves to as a company, separate from the terms that govern your use of the platform itself.

Data Protection and Security Policy
How we comply with UK GDPR and the Data Protection Act 2018.
Health and Safety Policy
Our commitments under the Health and Safety at Work Act 1974.
Equality, Diversity and Inclusion Policy
Our commitment to a fair and inclusive workplace under the Equality Act 2010.
Anti-Bribery and Corruption Policy
Our zero-tolerance approach under the UK Bribery Act 2010.
Modern Slavery Statement
Our commitment under the UK Modern Slavery Act 2015.
Sustainability Policy
How we approach our environmental and social responsibilities.
Accessibility Statement
Our commitment to WCAG 2.1 Level AA accessibility standards.
Customer Complaints Policy
How to raise a complaint and what happens once you do.
User Generated Content Policy
Guidelines for any content submitted through our platform.

If you have a question about any of these policies, or need a document in an alternative format, contact us at info@novaepos.com or call 01243 855700.

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