Client Logins
Every client can be given their own login to the Real-Link web portal. They see live data for their site only and cannot access any other client's data. This transparency is one of the most valued features among Real-Link customers.
What clients can see
A client portal login gives access to:
- Live patrol round status for their site
- Checkpoint scan records with timestamps and guard identity
- Attendance records showing who was on site and when
- Incident reports and their status
- Automated reports for their site
Clients cannot see data from any other site. They cannot modify settings, create users or change anything in the system. Their access is read-only and scoped to their site.
Many Real-Link customers show the client portal during sales meetings by pulling up the live patrol feed from an existing site. Showing a prospect exactly what their clients will see is significantly more compelling than describing the service verbally.
Setting up a client login
Client logins are created in the portal by Real-Link administrators. To request a client login, contact your Real-Link account manager with the client name, their email address and the site they should have access to. The login will be sent directly to the client.
Removing or changing client access
If a client contract ends or their contact person changes, contact Real-Link to update or remove their portal access. Logins can be disabled or updated at any time.
Each client receives their own portal link and credentials specific to their site. These links are not shared publicly and cannot be used to access any other client's data.