Welcome to Real-Link, a software platform operated by Nova Epos Ltd. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently and securely.
Nova Epos Ltd is a UK-based company delivering digital solutions, including Real-Link, a smart data capture platform for sectors such as security, facilities management and property management.
Company name: Nova Epos Ltd
Website: real-link.uk
Contact: info@novaepos.com | 01243 855700
Registered address: Suite 103, Tradewinds Business Centre, Heath Place, Ash Grove, Bognor Regis, West Sussex, PO22 9SL
This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how we keep it safe, and your rights under the UK General Data Protection Regulation (UK GDPR).
We use your data to respond to enquiries and demo requests, provide access to our platform and services, send service-related updates, improve our website and user experience, and comply with legal and regulatory requirements. We do not sell your data or use it for unsolicited marketing unless you opt in.
Under UK GDPR, we only process your data when we have a lawful basis to do so: consent (for example, opting in to marketing), contract (providing services or demos you requested), legitimate interest (improving our platform or website), or legal obligation (tax or regulatory compliance).
We share data only when necessary, with internal staff at Nova Epos who require access to provide support or services, third-party IT and software providers for hosting, CRM or analytics, and legal authorities or regulators where required by law.
Our platform is hosted and maintained by Reslink Solutions Oy, a Finland-based technology company providing secure backend infrastructure for Real-Link, registered at Ilmalankatu 2 C, 00240 Helsinki, Finland. Reslink's own privacy practices are set out in their privacy policy, available at reslink.fi/privacy. We are working with Reslink to put a formal data processing agreement in place specific to our relationship, governing how your data is handled and ensuring it is only used for the purpose of delivering Real-Link services. reslink.fi
We use cookies to improve your browsing experience and understand how our site is used, including essential cookies for site functionality and analytics cookies such as Google Analytics. You can manage or disable cookies in your browser settings. See our Cookie Policy for full detail.
We take data security seriously. Measures we use include secure hosting (HTTPS, firewalls), access control for staff and third-party systems, encrypted communications, regular backups and audits, and staff training on data handling.
You have the right to access your personal data, request correction of inaccurate data, request deletion ("right to be forgotten"), object to processing in certain circumstances, withdraw consent at any time, and lodge a complaint with the Information Commissioner's Office (ICO). To exercise your rights, email info@novaepos.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
We may update this policy from time to time. The latest version will always be posted here, with the effective date clearly stated.
Have questions about this policy or your data? Email info@novaepos.com, call 01243 855700, or write to us at Suite 103, Tradewinds Business Centre, Heath Place, Ash Grove, Bognor Regis, West Sussex, PO22 9SL.